JB Logistics

Last Updated: 08/05/2025

Introduction

These Terms of Service (“Terms”) govern your access to and use of JB Logistics’s removal and logistics services, including our website and any related services.

By booking a service with us or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our services or website.

In these Terms, we refers to the service provider (our company), and “you” refers to you, the customer or user of our services.

These Terms, together with any quotation or service agreement we provide, constitute the entire agreement between you and JB Logistics for the services in question.

Our Services

JB Logistics offers professional moving and logistics services for both individuals and businesses.

Our core services include:

• Residential/Home Removals: Full house and flat moves, including packing and transportation of household goods.
• Commercial/Office Relocations: Moving office furniture, equipment, and files for businesses, with minimal disruption.
• Packing Services: Professional packing and unpacking services, and provision of packing materials if needed.
• Storage Solutions: Secure short-term or long-term storage of your belongings in a storage facility, upon request.
• Man and Van Services: Smaller-scale removals or single-item transport with a van and driver, suitable for light moves.
• Clearance Services: Removal and disposal of unwanted furniture or clutter (subject to regulations on proper disposal).
• Furniture Assembly: Dismantling and reassembly of furniture (e.g., beds, wardrobes) as part of the moving process.

These services are available in AREA OF OPERATION (e.g., Greater London and surrounding regions).

We strive to perform all services with due care, skill, and professionalism, in accordance with industry standards and any specifications in your individual service agreement.

Quotations and Bookings

Quotes: When you inquire about a move, we will typically provide a free, no-obligation quotation.

Our quotations detail the scope of work and the price for the requested services.

Quotes are generally valid for 30 days from the date of issue, unless stated otherwise.

If you do not accept the quote within this period, we may need to issue a new quote.

A quotation is not a contract until you formally accept the quote and we confirm your booking.

Booking Confirmation: To book our services, you will need to accept the quote (or otherwise agree to the scope and cost) in writing or via our online booking system.

We will then confirm the booking and the scheduled date(s) of your service. We reserve the right to require a deposit at the time of booking (see Payment section below).

Once a booking is confirmed, a contract is formed between you and JB Logistics under these Terms.

Information Accuracy: It is your responsibility to provide accurate and complete information about your move when requesting a quote and making a booking.

This includes, for example, the addresses of the properties, the general volume or list of items to be moved, any large or unusual items (e.g., a piano or a heavy safe), whether you have special requirements (such as packing services or storage), access conditions (e.g., stairs, lifts, distance from parking to door), and the desired moving date and time.

Our pricing and planning are based on this information.

If any of the information you provide is incorrect or changes, you must inform us as soon as possible (at least 48 hours before the move if feasible).

Significant changes in details (for instance, substantially more items than originally described, a change of address or date, etc.) may result in a revised quote or additional charges.

In some cases, if we only discover on moving day that the situation is very different (e.g., much more volume or an inaccessible location), we may not be able to complete the move as scheduled and extra charges could apply or the move may have to be re-booked.

Availability: We will do our best to accommodate your preferred moving date and time. However, bookings are subject to availability of crews and vehicles.

We reserve the right to decline a booking request if we are fully booked on the requested date or if the scope falls outside of our service range.

We also reserve the right to refuse or cancel a booking if the information provided is clearly inadequate, misleading, or indicates the job might involve prohibited or unsafe activities.

In such cases, we will inform you of the refusal and, if possible, offer an alternative solution (such as a different date or a referral to another service).

Changes by You: If you need to make changes to your booking (such as adding extra services or changing the move date), please contact us as soon as possible. Minor changes (e.g., a slight adjustment in the inventory) can often be accommodated at no charge.

Date changes are subject to availability.

If you request a major change on short notice (for example, an increase in the size of the move or a change of address just one day before the move), we may treat it as a short-notice cancellation if we cannot reasonably accommodate the change.

Otherwise, additional fees may apply to cover any extra resources or scheduling adjustments needed.

Pricing and Payment

Pricing Structure: The price for your move will either be a fixed price (as per our quote) or calculated on an hourly rate, depending on the arrangement.

Our quotation will specify which method is used.

Fixed prices cover the work as outlined; hourly rates will depend on the actual time taken for the move.

All prices will be quoted in GBP (£) and include any applicable VAT or taxes (unless stated otherwise).

Deposits: We may require a deposit to secure your booking, especially for large jobs or peak times. If a deposit is required, the amount and due date will be stated in your quote or booking confirmation.

Deposits are usually non-refundable after a certain date (see Cancellation section below).

When Payment is Due: Unless otherwise agreed by us in writing, payment in full is due by the completion of the move (on moving day).

For short local moves (e.g., a few hours of a man-and-van service), payment is typically required immediately after the job is done.

For larger or long-distance moves, we may request payment on the day or in advance. In some cases, we may agree to accept the balance payment a day or two before the move or upon delivery at the destination.

The specific payment schedule for your move will be confirmed in advance.

If we have agreed that you can pay via invoice after the service (this is generally only for approved corporate accounts), the payment must be made by the deadline stated on the invoice.

Payment Methods: We accept various payment methods, such as cash, major credit/debit cards, or bank transfers. The available methods and instructions will be provided when your booking is confirmed. Please ensure that any balance due is settled according to the agreed terms to avoid delays.

Additional Charges: The quoted price is based on the information provided and normal conditions expected. Certain additional charges may apply in specific situations:

• If our team incurs extra expenses during the move (e.g., parking fees, road tolls, congestion charges), these will be added to your final bill (unless explicitly included in a fixed quote). You are responsible for arranging parking permits; any parking fines incurred due to lack of permit or space will be passed on to you.
• If the move takes significantly longer than expected due to circumstances outside our control (for example, delays caused by you not being fully packed on time, waiting for keys to a new property, or unforeseen access issues), additional time may be charged pro-rata based on the agreed rate.
• If you request additional services on the moving day that were not included in the original quote (for example, disassembling furniture that we were not aware of, an extra stop, or packing extra items), we may accommodate if possible but will adjust the price accordingly. We will inform you of any such charges before proceeding.

We will always explain the reason for any additional charges, and where possible, seek your agreement before incurring them.

Late or Non-Payment: Timely payment is essential. If payment is not made as required, we reserve the right to delay or suspend delivery of your goods until full payment is received, or to refuse to commence the move if payment is outstanding.

In the event of any overdue amounts, we may charge interest on the outstanding balance as permitted by law. For example, we may charge interest at a rate of a few percentage points above the Bank of England base rate, accruing daily from the due date until payment.

You will also be liable for any reasonable costs we incur in recovering overdue payments (including legal fees, if applicable). We prefer to avoid such situations, so please communicate with us if there are any issues regarding payment.

Cancellations and Refunds

Cancellation by You: If you need to cancel or postpone your move, please notify us as soon as possible. Cancellation must be confirmed by email or phone (with written follow-up for record). Our cancellation policy is as follows:

• Cancellation with Sufficient Notice: If you cancel more than 48 hours before the scheduled start of the move, any deposit you have paid will be refunded in full, and no cancellation fee will apply.
• Short-Notice Cancellation: If you cancel within 48 hours of the moving date, we reserve the right to retain your deposit and/or charge a cancellation fee.. This is because it may be difficult for us to reassign our crew and vehicle on short notice, and we may have turned down other work for that time. Generally, a cancellation one day before the move could incur a fee up to 50% of the total cost, and a cancellation on the scheduled day of the move could incur up to 100% of the cost (i.e. no refund), depending on the circumstances.
• No-Show or Unable to Complete: If our team arrives at the agreed time and place but is unable to carry out the work due to your absence or the job not being ready (for example, you are not present and keys are not available, or packing is incomplete to the point that moving cannot begin), this may be treated as a cancellation on the day of the move. In such case, you will be responsible for any reasonable costs incurred and possibly the full charge as if the move had occurred.

We will consider genuine emergencies (e.g., sudden illness or unforeseen critical issues) when determining cancellation charges, and may waive or reduce fees at our discretion in such cases. However, last-minute schedule changes for convenience may still incur charges as outlined above.

Rescheduling: If you wish to postpone and reschedule the move rather than cancel outright, we will do our best to accommodate a new date. In many cases, if a new date is agreed, we can transfer your deposit to that booking without penalty. However, if the notice given is very short (under 48 hours) and we cannot find an alternative job for the original date, a rescheduling fee might apply (similar to the cancellation fee structure) to cover our losses. We will discuss this with you at the time.

Cancellation by Us: We strive to honor all bookings once confirmed. In extremely rare situations, we might have to cancel or reschedule (for example, due to severe weather warnings, vehicle breakdown, serious illness/injury in our crew with no replacement, or other events beyond our control). If we cancel, we will inform you as soon as possible and refund any payment or deposit you have made. We will also attempt to offer a new date or refer you to an alternative service if feasible. We will not charge you in such cases of cancellation from our side, but we also will not be liable for any consequential losses you may suffer due to our cancellation (for instance, hotel costs) – these events are typically beyond our control, but we will try to help mitigate the impact.

Refunds: If you are due a refund (for example, you paid in advance and then cancelled within the allowed period), we will process it promptly. Refunds are usually made via the same method you paid us. Please allow a few working days for the refund to appear, as banking systems can sometimes take time.

Customer Responsibilities

To ensure a smooth and safe move, you (the customer) have certain responsibilities before, during, and after the service. By agreeing to our services, you acknowledge and accept these responsibilities:

• Packing and Preparation: If you have opted to do your own packing, you must ensure that all items are securely and appropriately packed in strong boxes or containers before the movers arrive. Boxes should be sealed and able to be safely stacked. Fragile items (glassware, electronics, etc.) should be wrapped in bubble wrap or packing paper and cushioned inside boxes. Items that are not packed properly travel at your own risk – we cannot be liable for damage to items in boxes that we did not pack (unless we clearly mishandle a box). If you need advice on packing or decide you want professional packing help, please let us know in advance. Similarly, any large furniture that can be dismantled (beds, wardrobes, etc.) should ideally be disassembled before the move unless you have arranged with us to do this for you.
• Appliances: Please empty, defrost, and dry out refrigerators and freezers one day before the move. Any other appliances (washing machines, dryers, cookers, etc.) should be disconnected from power/gas and drained if applicable. It is your responsibility to have appliances disconnected from mains utilities by a qualified person if required (e.g., a plumber for a washing machine or a Gas Safe engineer for a gas cooker). We will handle the appliance with care, but we are not responsible for the internal contents or any leakage from appliances that were not properly prepared (such as water leaking from a washing machine that wasn’t drained).
• Access and Parking: You must ensure we have suitable access to your property for the vehicle and crew. If parking is restricted at either location, please arrange parking permits or reservations in advance with your local council or property management. If there are special access instructions (gate codes, security desk check-ins, service elevator bookings, etc.), you need to communicate these to us before the move. Any parking fines or penalties incurred due to lack of parking arrangements will be your responsibility (we will add them to your bill if we have to pay them). We also ask that you inform us of any potential access challenges – for example, if the only access is via a narrow staircase or if the property is on a top floor with no lift. This allows us to bring proper equipment or extra manpower if needed. If the approach to the property is particularly difficult (very narrow road, low bridges, etc.), please let us know so we can use an appropriate vehicle.
• Fragile & Valuable Items: We encourage you to personally transport small valuables such as jewelry, cash, important documents, and personal electronics whenever possible. These items are best kept with you for security. We cannot take responsibility for high-value personal items like cash or jewellery if you choose to send them with the movers, and in fact we may refuse to move such items unless agreed in advance. If you have any single items of extraordinary value (e.g., an expensive artwork or antique), please point them out to us and discuss insurance or special handling prior to the move.
• . Also, perishable goods or items that could rot or attract pests (like open foodstuffs) should not be given to us for removal or storage. We will not transport living things such as pets, plants, or fish – these you must move yourself (we can advise on pet relocation specialists if needed). If you are unsure about any item, please ask us. We reserve the right to refuse or dispose of (without notice) any prohibited items we discover, and you will be liable for any loss or damage those items cause (for example, if you pack a hazardous item that causes damage, or illegal items that result in fines).
• Attendance and Supervision: You (or your appointed representative) should be present during the collection (loading) and delivery (unloading) phases of the move. This is so that you can identify what needs moving, answer any questions, and ensure the correct items are taken. At the destination, your presence helps direct where items/furniture should go and check that everything has arrived. Before the team leaves, please do a final walkthrough of the property to check that nothing intended to be moved was left behind, and that nothing meant to stay was taken by mistake. It is your responsibility to ensure that nothing is left behind or overlooked. Once the move is complete, we may ask you to sign a job completion form or inventory list to confirm that delivery has taken place.
• Furniture Assembly/Disassembly: If we have agreed to dismantle furniture for you, please ensure those items are free of personal belongings and accessible. If you are doing it yourself, disassemble furniture (beds, tables, wardrobes, etc.) before our arrival to save time, and keep all screws/bolts in a clearly labeled bag. We will take reasonable care in moving assembled furniture, but if an item is very large or won’t fit through doorways, we might have to remove doors or partially dismantle it on-site. Let us know in advance if any furniture was assembled inside the room and cannot fit out the door as-is.
• Property Protection and Safety: Please take reasonable steps to protect both the home you’re moving out of and the one you’re moving into. For instance, you might lay down protective sheets on light-coloured carpets or put padding on door frames if you’re concerned about scuffs. You must also ensure that the premises are safe for moving activity – for example, that staircases can bear the weight of heavy items and that there are no structural hazards like unsafe balconies or broken steps. If there are any known issues (such as a weak floorboard or a low-hanging light fixture that could be knocked by tall furniture), inform our team. We are not liable for failure to complete the move if it is too dangerous to proceed (e.g., if a building is structurally unsound or there is a severe safety risk). We also cannot be held responsible for any damage to the property that occurs as a result of moving an item through a route you insisted upon despite it being obviously very tight or unsafe (for example, damage to a wall while attempting to maneuver an oversized sofa through a narrow hallway against advice).

By adhering to these responsibilities, you help us ensure a smooth and efficient moving process. If you have any questions or need assistance with any of these tasks, please reach out to us – we’re here to help.

Limitation of Liability

Our Liability for Your Goods: We take the utmost care with your possessions. However, in the event that we lose or damage your goods, our liability is limited as described in this section. Under these Terms, we will only be liable for loss or damage to your goods caused by our negligence or breach of contract. This means:

• If an item is lost or damaged due to our handling and we were negligent, we will either repair the item or compensate you for its reasonable value (taking into account its age and condition) at our discretion. If part of a set or pair is damaged, we only compensate for the individual item, not the entire set.
• If the loss or damage is not due to any fault on our part (for example, if a third party causes an accident, or a hidden defect in an item causes it to break, or you packed something improperly), then we are not liable for that loss or damage, except to the extent required by law. We are also not liable for loss or damage arising from your own failure to fulfill your responsibilities described above (unless our negligence also contributed).

Excluded Risks: Certain risks are inherently outside of our control or are not covered by our standard liability. For example, we will not be liable for any loss or damage resulting from circumstances beyond our control, such as (but not limited to) war, acts of terrorism, civil disturbances, natural disasters (fire, flood, earthquake, storm), extreme weather conditions, road closures or severe traffic delays, or other force majeure events. Similarly, we are not liable for damage or deterioration of goods that are prone to inherent vice or gradual deterioration (for instance, wood furniture expanding in humidity, perishable items spoiling, or mechanical derangement of electronics not caused by external impact). We also cannot be responsible for the working condition of sensitive electronic equipment or appliances after transit, unless there is visible external damage due to mishandling.

We do not accept liability for indirect or consequential losses. This means we won’t cover things like lost profits, lost opportunity, or emotional distress that might result from damage or delays. For example, if a delivery delay causes you to miss an important appointment or incur extra living expenses, or if a damaged item prevents you from using a room for some time, those knock-on effects are not covered by our liability. Our responsibility is limited to the direct physical loss or damage to your goods (subject to the other limitations here).

Special Items and Fragile Goods: We have already noted that certain items (cash, jewelry, important documents, etc.) should not be included in the move or are carried at your own risk. We shall not be liable for loss or damage to these kinds of items. For fragile or high-value goods (like artwork, antiques, china, glassware, mirrors, electronics), we strongly recommend professional packing or crating. If you chose to pack these items yourself, you assume a greater portion of the risk. We will still be liable if our crew drops or clearly mishandles an item, but not for damage that could have been prevented with proper packing. Also, in cases of extremely fragile items (e.g., thin glass or delicate porcelain) or certain electrical goods, sometimes breakage or malfunction can occur due to vibrations or other factors despite careful handling – we cannot guarantee against such inherent risks unless additional precautions (and insurance) are in place.

Owner’s Risk: If you ask us to handle or move items that are exceptionally fragile, heavy, or awkward (e.g., a slate billiards table, a large piece of glass, or a very heavy safe) without special equipment or preparation, we may do so at your risk. We will advise you if something should have crating or specialist movers. If you insist on proceeding against our advice, we may ask you to sign a waiver acknowledging that we are not liable for any damage to that item or surrounding property during handling.

Property Damage: Our liability primarily covers your goods. We will of course strive to avoid any damage to the properties involved. However, there is some risk of scuffs, scratches, or minor dents when moving large items through tight spaces. We are not liable for minor damage to property (walls, floors, doors, etc.) that can occasionally occur despite careful efforts, unless it was caused by our gross negligence. We do cover significant damage clearly caused by our mishandling (e.g., if our crew accidentally puts a piece of furniture through a window, we would arrange for repair). We are not liable for any pre-existing damage to your property, and we will document any such issues we notice before starting (e.g., existing scratches on floors). Furthermore, as noted in your responsibilities, if an item is too large to fit easily and you still want us to attempt movement, any resulting damage may be considered at your risk.

Maximum Liability: In any case, our total liability for loss or damage to your goods will not exceed a certain maximum limit, unless a higher limit is agreed with you in writing beforehand. Typically, our liability is capped at a set amount per item or per load. (For example, some removal companies limit liability to around £40 per item or box and a certain amount per van load by default – the exact figure for JB Logistics will be provided in our contract or on request.) You have the option to purchase additional cover or insurance if you want a higher level of protection for your goods.

Customer Indemnity: If you submit for removal any items that are prohibited or dangerous (in breach of your responsibilities), or if you otherwise cause us to suffer loss (for instance, by not telling us about a parking restriction and we incur a fine), you agree to indemnify us for any charges, expenses, damages or legal costs that we incur as a result. In simpler terms, you would be responsible for covering those costs.

Insurance: We carry a standard Goods in Transit insurance which covers your goods against loss or damage up to a certain value while in our care. This is included in our service for your peace of mind, but it may have limitations and exclusions (as is standard in the removals industry). Details of our insurance coverage (including any excess and limits per item) are available on request. If you have particularly valuable items or require higher coverage limits, you should discuss this with us ahead of time. We can often arrange additional insurance for an extra fee, or you may choose to obtain your own moving insurance. It is recommended that you purchase your own insurance for especially valuable or irreplaceable items if they exceed the limits of our standard coverage.

Claims Procedure: If you notice any loss or damage, please inform us as soon as possible. For any claim to be considered, it is best that you notify us in writing (email is fine) within a few days of the move, and ideally no later than 7 days after delivery of your goods. This timely notification helps us investigate the situation promptly. We may request photographs of any damage and/or inspection of the item. We aim to resolve claims quickly and fairly, either by repairing the item, providing compensation (subject to the liability limits above), or another agreeable solution. Please note that if you unpack boxes yourself after the move, we cannot be responsible for any damage discovered later inside boxes unless you can show it was due to our handling.

Complaints and Dispute Resolution

Your satisfaction is important to us. If you have any complaints or concerns about our service (before, during, or after the move), please inform us as soon as possible so that we can address the issue. You can contact our office or customer service line to lodge a complaint. We will do our best to resolve any problems quickly and amicably. This may involve repairing or replacing a damaged item, offering a partial refund for services not delivered as promised, or simply apologizing and improving our practices if it’s something non-tangible.

If we are unable to resolve a complaint to your satisfaction, we may suggest using an alternative dispute resolution (ADR) process, such as mediation or arbitration. Engaging a neutral third party to help settle disputes can be quicker and less formal than going to court. This is optional and would require both parties’ agreement.

Ultimately, if a dispute cannot be resolved through our internal process or ADR, either party can seek legal remedy through the courts as provided below. We sincerely hope that will not be necessary and that any issues can be resolved through communication and good faith.

Changes to Terms

We may update or revise these Terms of Service from time to time. We reserve the right to change these Terms without prior notice on an individual customer basis, but the latest version will always be available on our website. If we make significant changes, we will aim to notify customers who have upcoming bookings of the changes. However, it is your responsibility to review the Terms periodically. Any changes will be effective immediately upon being posted on our website (unless a later date is specified). If you continue to use our services or keep a booking after the Terms have been updated, that will constitute your acceptance of the new terms.

For contracts already in progress (e.g., you have booked a move and agreed to terms, and then we update terms before your move happens), the terms that were in place at the time of booking will generally apply to that service, unless we mutually agree to adopt the new terms or unless the changes are required by law.

Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

This means that the contract and these conditions follow English law.

Any disputes arising under these Terms or in connection with the services we provide shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By agreeing to these Terms, both you and we agree that any legal proceedings will be brought in the courts of England and Wales. If you are a consumer residing in Scotland or Northern Ireland, you may also have the option to bring a claim in the courts there under consumer protection laws, but the governing law will remain English law unless otherwise required.

Contact Information

If you have any questions about these Terms or any other aspect of our services, please contact us:

• Company Name: JB Logistics
• Email: info@jblogistics.uk
• Telephone: +44 07840 018631

By proceeding with a booking or using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Thank you for choosing JB Logistis for your moving and logistics needs – we look forward to serving you!