JB Logistics

Last Updated: 05/08/2025.

Introduction

JB Logistics is committed to respecting and protecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our removal and logistics services or visit our website, in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

By using our services or website, you consent to the practices described in this Policy.

Information We Collect

We may collect various types of personal data from you in order to provide our services:

• Personal Details: When you contact us or book a service, we collect information such as your name, address, telephone number, and email address. We also record details about your move (for example, the pickup and delivery addresses, the inventory or volume of items, special requirements, and any other information you choose to provide relevant to the relocation).
• Payment Information: If you make payments to us, we (or our payment processor) will collect the necessary billing details (e.g. credit card information or bank details). This is used only to process transactions and is handled securely.
• Website Usage Data: When you visit our website, we may automatically collect technical information like your Internet Protocol (IP) address, browser type, device identifiers, pages viewed, and the dates/times of access. We may use cookies or similar technologies to gather this information. This data helps us analyze web traffic and improve our site but does not directly identify you by name.

How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: We process your information to arrange and carry out your removals, relocations, storage, or other services you have requested. This includes using your details to plan the move, transport your belongings, and fulfill our contract with you.
• Communication: We use your contact information to communicate with you about quotations, bookings, schedule updates, and to respond to your enquiries or support requests.
• Payments and Administration: Your details are used to prepare invoices, process payments, and maintain our business records (such as contracts and inventory lists).
• Improvement of Services: We may analyze feedback and usage data to improve our services and website. This helps us refine our routes, scheduling, and customer experience.
• Marketing (with Consent): If you have opted in, we may send you newsletters or promotional materials about our services, special offers, or moving tips. You can opt out of marketing communications at any time.
• Legal Compliance: We also process data when required to comply with legal obligations, such as retaining records for tax and accounting purposes or responding to lawful requests from authorities.

Legal Basis for Processing

Under UK data protection law, we must have a legal basis to process your personal data. Depending on the context, one or more of the following bases may apply:

• Contractual Necessity: We process personal data to perform our contract with you – for example, to provide a removal service you booked.
• Consent: We rely on your consent for certain processing purposes, such as sending marketing emails. Where we ask for consent, you have the right to withdraw it at any time.
• Legitimate Interests: We may process data for our legitimate business interests, such as improving our services or website, fraud prevention, or network security, provided these interests are not overridden by your rights and interests.
• Legal Obligation: In some cases, we have a legal obligation to process data – for instance, complying with regulatory requirements or court orders.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience.

Cookies are small text files placed on your device that help the site function and remember your preferences.

For example, we use cookies to keep you logged in (if our site has login functionality) and to understand how visitors use our website.

These cookies do not store personally identifiable information like your name or email address.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period or until deleted).

You have control over cookies.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being placed.

Please note that disabling cookies may affect some features of our site.

For more details on how we use cookies, please see our separate Cookie Policy (if available) or contact us with any questions.

Data Sharing and Disclosure

We treat your personal information with care and confidentiality. We do not sell or rent your personal data to third parties. We will only share your information in the following circumstances:

• Service Providers: We may share relevant information with trusted third parties who help us deliver our services, such as subcontractors or partner companies working on a removal with us, storage facilities (if you use our storage service), or our payment processing provider. These parties are given only the data necessary to perform their function and are expected to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or pursuant to a court order, or if we believe in good faith that such disclosure is necessary to comply with legal obligations. For example, we might need to provide information to government agencies for customs clearance (if it’s an international move) or to law enforcement upon a valid request.
• Business Transfers: In the unlikely event that JB Logistics undergoes a business transition such as a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. If so, we will ensure your rights are protected and that the receiving party honors this Privacy Policy.
• Protecting Rights: We may share information as needed to enforce our Terms of Service or to protect the rights, property, or safety of our company, our customers, or others (for example, to prevent fraud or address security issues).

In all cases, we will strive to ensure any third party that receives your data is obligated to keep it secure and only use it for the purposes we specify.

Data Retention and Security

We only keep your personal data for as long as necessary to fulfill the purposes for which it was collected, or to meet legal or business requirements. This means, for example:

• If you request a quote but do not end up using our service, we may delete or anonymize your contact details after a reasonable period.
• For completed moves, we will retain your details and records of the service (including any contracts and invoices) for a certain number of years as required for accounting, taxation, and insurance purposes or other legal requirements. After that period, we securely erase or anonymize the data.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration.

These measures include secure IT systems, encryption and firewalls, and internal policies to ensure data is handled correctly.

While we strive to protect your data, no method of transmission or storage is 100% secure.

Therefore, we cannot guarantee absolute security, but we continually review and enhance our security practices.

Your Rights

Under data protection laws, you have several important rights regarding your personal data. These include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: If any of your data is incorrect or incomplete, you have the right to have it corrected or updated.
• Right to Erasure: You can ask us to delete or remove your personal data in certain circumstances – for example, if the data is no longer needed for the purpose it was collected, or if you withdraw consent and we have no other legal basis to continue processing it (often called the “right to be forgotten”).
• Right to Restrict Processing: You have the right to request that we suspend the processing of your personal data if you contest its accuracy or object to our processing (among other reasons).
• Right to Object: You may object to our processing of your personal information where we are relying on a legitimate interest basis, or you can object to direct marketing at any time.
• Right to Data Portability: Where applicable, you can request a copy of the personal data you provided to us in a structured, commonly used electronic format, and you can ask us to transmit that data to another service provider if technically feasible.
• Right to Withdraw Consent: If we are processing your data based on your consent, you are free to withdraw that consent at any time. This will not affect the lawfulness of any processing we carried out before you withdrew consent.
• Right to Lodge a Complaint: If you have concerns about how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO), which is the supervisory authority for data protection issues. (see “Complaints” below).

To exercise any of these rights, please contact us using the details in the “Contact Us” section.

We will respond to your requests in accordance with applicable law, usually within one month.

Please note that some rights are subject to certain exceptions or limitations (for example, we might not delete information that we are required to keep by law).

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: info@jblogistics.uk
• Telephone: +44 07840 018631

For security, we may need to verify your identity before fulfilling certain requests (such as accessing or deleting personal data) to ensure that your information is not disclosed to anyone who does not have the right to receive it.

Complaints

We hope we can resolve any query or concern you raise about our use of your information.

Please contact us first with any complaints. However, if you believe we have not addressed your data protection concerns sufficiently, you have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority overseeing data protection law.

Changes to This Policy

From time to time, we may update this Privacy Policy – for example, to reflect changes in our services or to comply with new legal requirements.

We encourage you to review this page periodically. If we make significant changes, we will notify you either through our website or by other contact methods (such as email, if appropriate).

The “Last Updated” date at the top will indicate when the latest changes were made.

Your continued use of our services or website after any changes to this Privacy Policy have been posted will signify your acceptance of those changes.